AI Help Desk

AI-powered customer support that handles 60–80% of inquiries automatically. Real human escalation when needed. 24/7 coverage without 24/7 staffing costs.

60–80%

Inquiries Handled by AI

Routine questions resolved without human intervention

< 3 sec

Response Time

Instant AI responses vs. 4+ hour industry average

40–60%

Support Cost Reduction

Less staff needed for routine inquiries

90%+

Customer Satisfaction

Fast, accurate answers improve CSAT scores

AI-First, Human-Backed

AI handles routine questions instantly — order status, FAQs, scheduling, troubleshooting. Complex issues get routed to your human team with full context. Customers get fast answers, your team handles what matters.

24/7 Coverage, Zero Overtime

Your AI help desk never sleeps, never calls in sick, and never needs a break. Instant responses at 2am, weekends, and holidays — without paying for night shifts or overtime.

Every Conversation = Data

Every interaction is tracked, categorized, and analyzed. See what customers ask most, identify product issues before they escalate, and measure resolution quality — automatically.

Trained on YOUR Business

Not a generic chatbot. Your AI help desk is trained on your products, services, policies, and tone of voice. It sounds like your best support rep — because we built it to.

Three Plans. Real ROI.

Each plan pays for itself by reducing support costs and improving response times.

Starter

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Single-department AI help desk. One knowledge base, one channel, one set of FAQs — built and deployed in a week.

1 department / topic area covered
AI trained on your FAQs, docs, and policies
Website chat widget deployment
Up to 50 FAQ entries + 10 document sources
Human escalation via email notification
Branded to your company (colors, logo, tone)
Basic analytics (questions asked, resolved, escalated)
Team training on how to update content
One-time setup — you own it, no monthly fees
Delivered in 1 week

Ideal for: One department: customer support, HR, IT, sales, or operations

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Professional

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Multi-department AI help desk. Cover 3–5 departments with separate knowledge bases, routing, and escalation paths.

3–5 departments / topic areas covered
Separate knowledge bases per department
Up to 200 FAQ entries + 50 document sources
Multi-channel: website chat + email auto-response
Smart routing — AI detects department and routes automatically
Custom conversation flows per department
Escalation rules per department (different teams, different urgency)
CRM integration (HubSpot, Zendesk, or similar)
Advanced analytics with department-level reporting
Multi-language support (English + Spanish)
One-time setup — you own it, no monthly fees
Delivered in 2–3 weeks

Ideal for: Companies with 3–5 departments that need AI support: customer service, HR, IT, sales, operations

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Enterprise

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Full company-wide AI help desk. Every department, every content source, every channel — built as a complete internal and external knowledge system.

Unlimited departments and topic areas
Full company knowledge base (all docs, SOPs, policies, manuals)
All channels: website, email, SMS, social media, internal Slack/Teams
AI voice agent for phone-based support
Full CRM, ERP, and ticketing system integration
Custom AI workflows per department (returns, onboarding, scheduling, etc.)
Role-based access (internal vs. external content)
Quality monitoring and response accuracy scoring
Executive analytics dashboard
Dedicated AI engineer for 30-day optimization
Multi-language (5+ languages)
One-time setup — you own it, no monthly fees
Delivered in 4–6 weeks + 30-day optimization

Ideal for: Enterprise companies building a company-wide AI knowledge and support system

Go Enterprise

Every Plan Includes

  • AI trained on YOUR content — FAQs, documents, policies, SOPs
  • Department-specific knowledge bases and conversation flows
  • Branded design (your colors, logo, voice, tone)
  • Human escalation with full conversation context
  • Analytics and reporting dashboard
  • Team training on how to add and update content
  • One-time setup cost — no ongoing monthly platform fees
  • Post-launch optimization period

Built For

  • Companies with repetitive questions across departments
  • Businesses where employees or customers can't find answers fast
  • Teams with scattered documentation (SOPs in 10 different places)
  • Companies wanting 24/7 self-service for customers AND employees
  • Businesses that want to reduce 'Can you help me find...' requests

How It Works

01

Knowledge Capture

We gather your FAQs, support docs, past tickets, and policies. We interview your best support rep to capture tone and edge cases.

02

Build & Train

We build your AI help desk, train it on your data, and configure conversation flows, escalation rules, and integrations.

03

Test & Launch

Internal testing, edge case handling, and soft launch. We monitor every conversation for the first week.

04

Optimize

30-day optimization period. We review conversations, retrain the AI on new questions, and improve accuracy weekly.

Ready to Transform Your Customer Support?

Book a free Discovery Session and we'll show you how many of your support inquiries AI can handle — and how much you'll save.

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